terms & conditions

Introduction

 

This website, PineappleAudioProduction.com is owned and operated by Juliette Nicholls. If you have any questions or need further information, please contact: 

Juliette Nicholls: Juliette@PineappleAudioProduction.com

This document sets out the Terms and Conditions you need to be aware of when using this website. Please take a moment to read them, as they set out your important rights and obligations and we care about making sure we both know where we stand. When you visit this website and purchase our services, you agree that you are over the age of 18 and willing to be bound by these Terms and Conditions. If you don’t accept this agreement, you should not continue to visit this website or work with us.

All products and services advertised on this website are offered in compliance with the Consumer Rights Act 2015.

We may modify this information provided on this website at any time, including altering or deleting it without notice. 

General Disclaimer

On this website you will find information about Pineapple Audio Production's services. This information is provided solely for the purpose of helping you to make a decision when it comes to working with me. 

 

Our rights and responsibilities

There is no professional relationship formed between us unless you explicitly choose to work with us by purchasing our services and/or products. Any agreement between us does not mean Pineapple Audio Production is an employee for any reason, and we remain open to fulfilling similar service agreements, tasks and activities for other entities.

Any testimonials and case studies we may display on this website are based on our experience and those of previous clients. They are not guarantees that anyone else will achieve the same results. 

 

External Links

We provide links to third-party websites and social media channels on this website. We’re not responsible for any of the content on these websites, and to the best of our knowledge at the time of creating this website, these links do not contain adult content or illegal material.

 

Specific Disclaimer

Audio Production Services

The intention of Pineapple Audio Production's services and products is to help businesses and entrepreneurs with their audio branding and marketing. Although our experience in audio and podcasting informs the quality of our work, we can’t always guarantee that clients will achieve their business goals by choosing to work with us. We strive to do the very best work we can for each of our valued and respected clients, but also rely on their input to ensure we meet the brief, and rely on constructive feedback to ensure the project finishes in alignment with their expectations.

We make no guarantees other than that our services described will be provided to our clients in accordance with a formal agreement or proposal that we both sign off on. If you choose to work with us, you acknowledge we can't guarantee any results such as sales made, customer acquisition acquisition, etc., and such outcomes are based on subjective factors not controlled by us.

Our services are intended to benefit businesses that have already have a viable product or service, have established a product-market fit, and that have a solid understanding of their target market.

Intellectual Property

The content on this website is protected by copyright. Once each client project has finished and both parties have signed off, all intellectual property rights are transferred over to the client. However, all clients acknowledge that we may use examples of their assets in case studies to display on our website for promotional purposes of our own brand.

 

Confidentiality

Any information or communication directly between Pineapple Audio Production and our clients will not be disclosed to any third parties, and both parties recognise this. Neither party shall disclose any agreements or communication without the other party’s prior written approval.

 

Payment Terms

A non-refunable 50% deposit must be transferred before work is started. Balance paid upon completion.

 

Refund Policy

We do not offer a refund for clients who have not seen a measurable return on their investment. All payment is for our time, energy, skills and labour, and our pricing structure is not dependent on the project’s outcome. 

 

Change of Mind

As a small business, we do not offer a refund for change of mind, so we encourage clients to choose carefully. If disagreements arise, we welcome a meeting with our clients to discuss concerns and negotiate a win/win solution. 

Consumer Guarantees

Minor Problem

If there are any issues with links on which audio is delivered, please contact us and we will resend them. Sometimes we use third party applications to share files, assets and resources. We are not responsible for how these third party applications operate and collect data, and encourage clients to please read each respective third party application’s terms and conditions and privacy policies.

 

 

Jurisdiction & Dispute Resolution

Jurisdiction

Pineapple Audio Production is based in the United Kingdom, and is bound by the Consumer Rights Act 2015. Although we work with businesses all over the world, we’re based in the United Kingdom and are bound by their laws. 

 

Negotiation

If you have any issue or complaint arising out of your use of this website or with our services, we agree to make a genuine effort to resolve the dispute through negotiation and discussion.

 

Meditation

If we’re unable to come to a win/win solution, each party has the right to proceed to mediation with the assistance of an accredited mediator who is independent of each respective party. We agree to share the costs of mediation equally between us.

 

Litigation

If we still can’t come to an agreement with a mediator, litigation can be considered as a very final resort.

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